ASC LogoASC SERVICES SG
ASC LogoASC Home Cleaning SG

PRIVACY POLICY

Last updated: March 2026

1. INTRODUCTION

ASC Building Service Pte Ltd (UEN No. 202240702M), trading as ASC Home Cleaning SG ("we", "us", or "our"), is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website at aschomecleaningsg.com or engage our services.

For data-related enquiries, contact our Data Protection Officer at:

2. PERSONAL DATA WE COLLECT

We collect the following personal data when you make a booking or use our platform:

  • • Full name
  • • Email address
  • • Mobile phone number
  • • Residential address (service location)
  • • Payment information (processed securely via Stripe — we do not store card details)
  • • Booking history and service preferences
  • • Communications you send to us (e.g. WhatsApp, email)

3. PURPOSE OF COLLECTION

We collect and use your personal data for the following purposes:

  • • To process and confirm your cleaning service bookings
  • • To assign and coordinate cleaning staff for your appointment
  • • To send booking confirmations, reminders, and service updates
  • • To process payments and issue receipts
  • • To handle cancellations, refunds, and complaints
  • • To improve our services and platform
  • • To comply with applicable laws and regulations
  • • To send marketing communications (you may opt out at any time)

4. DISCLOSURE TO THIRD PARTIES

We may share your personal data with the following third parties solely to deliver our services:

  • • Stripe Inc. — for secure payment processing
  • • Resend Inc. — for transactional email delivery
  • • Our cleaning staff — name and service address only, for appointment fulfilment

We do not sell your personal data to any third party. We do not share your data for third-party marketing purposes without your consent.

5. DATA RETENTION

We retain your personal data for as long as necessary to fulfil the purposes stated above, and in accordance with Singapore law. Typically:

  • • Booking records: retained for 5 years for accounting and dispute resolution purposes
  • • Marketing consent records: retained until you withdraw consent
  • • Data submitted for cancelled accounts: deleted within 30 days of written request

6. YOUR RIGHTS UNDER PDPA

Under the PDPA, you have the right to:

  • • Access the personal data we hold about you
  • • Correct any inaccurate or incomplete personal data
  • • Withdraw consent for the use of your personal data (subject to legal and contractual restrictions)
  • • Request the deletion of your personal data (where applicable)

To exercise any of these rights, please contact our Data Protection Officer at support@asc-allservicescarrier.com. We will respond within 30 days.

7. DATA SECURITY

We implement reasonable security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Payment data is handled exclusively by Stripe and is subject to PCI-DSS compliance standards. We do not store credit card or bank account details on our servers.

8. COOKIES

Our website may use cookies to improve your browsing experience and analyse site usage. You may disable cookies through your browser settings, though this may affect certain site functionality.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available at aschomecleaningsg.com/PrivacyPolicy. Continued use of our services after any update constitutes acceptance of the revised policy.

10. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact:

ASC Home Cleaning SG — Data Protection Officer